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Would you like a work area that contains fifty-fifty product development and customer problem solving? Can you ensure that our key customers perceive Danfoss as a highly responsive and responsible partner in solving quality issues? And can you act as a customer representative in new product development? Then you could be our new Customer Quality Manager in Danfoss Cooling. You will be part of a global team of 12 colleagues, one of them positioned with you in Nordborg.   One point of contact for key customers in problem solving and product developmentThe Customer Quality Manager has a responsibility for ensuring quality within selected key account customers. You handle complaints, and participate in crisis teams when major quality problems arise. You also support problem-solving teams using 8D methodology across Danfoss factories and sales to ensure on time and proper quality actions towards complaints; you do that while ensuring Genba mindset is applied during the problem solving process. Other key responsibilities are:                   

  • Visit/protect the customer as soon as possible to set up proper containment actions when quality problems arise.
  • Strong follow-up on validation and long-term resolution of quality problems. Ensure that the solution is verified and effectively working.
  • Track PPM for selected customers, align PPM action plans with customers, and monitor execution of plans leading to sustainable reduction in PPM.
  • Establish an open dialogue/communication with the customers on quality actions and progress.
  • Bring voice of key customers to Danfoss factories and communicate customer specific requirements
  • Coordinate an open dialogue/communication with the customers on quality actions and progress.
  • Contribute during new product developments by ensuring that our customer´s interests are integrated in the different milestones.
  • Lead the quality role in new product developments by participating in FMEA, 8D, Control Plan and Milestone Audits

 You will be channelling the voice of the customer, both improving the customer experience and bringing valuable feedback to the management regarding KA Customer Specific Requirements. Experienced quality engineer with sterling communication skillsYou hold a Bachelor’s degree within engineering and/or some year’s relevant experience as e.g. quality manager or customer quality manager. Automotive industry experience is a plus, and you need to bring solid quality tools knowledge within: 

  • Production/process continuous improvement tools (kaizen, lean manufacturing)
  • Problem solving tools (8D, TS Quality Tools)
  • Advanced quality management systems (TS16949 or equivalent) is a plus
  • Product development tools (FMEA, Control Plan)

 You thrive with working across different countries, factories and cultures, and you use your strong organisational and leadership skills to communicate with people at all levels. As a person, you are robust and know how to stick to your decisions when facing challenges. You have a qualitative approach to solving core problems and to customer service, and you are from nature result and target-driven. You are independent, and you are able to maintain a general view and address many different tasks at a time without losing focus. Moreover, you are good at facilitating teamwork, and you have excellent verbal and written communications skills in English.  For further information about the position,please contact Senior Customer Quality Manager Jesus Christopher Camacho on +45 2485 9754.

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House of Prince (BAT)
People & Performance