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Process Manager for Service Management Office (SMO)

Do you have a desire for optimizing and implementing global support processes in an organisation with great possibilities for both personal and professional growth? Then here is a unique opportunity to be a part of a truly global organization, where your expertise will help us provide the best solutions!

Your responsibilities as Process ManagerIn your role as Process Manager your main focus will be to plan and execute process implementation projects within our newly established support organisation. As part of Ramboll Support Organisation (RSO) we aim at delivering high value support through lean and optimized processes. We are responsible for all IT support processes within the ITIL framework and rely on BPMN 2.0 for all process documentation.

You will collaborate with stakeholders from all global support functions and support staff based out of Denmark, Sweden, Norway, Finland, UK, Germany, USA and India.

As Process Manager, your core responsibilities also encompass:

  • Driving process improvement initiatives across support functions
  • Coaching and facilitating process workshops for managers and employees
  • Contributing to continuous development of our SMO processes and tools

You and your competenciesYou are either:

An experienced process consultant and are able to take initial process ideas and mature them into well-planned process improvement projects through dialogue and collaboration. You have a structured approach and understand how to apply methodologies such as DMAIC, Kaizen, LEAN and Six Sigma in your work. And finally you are confident in working with stakeholders at all levels and managing process improvement projects across a global and multicultural organization of dedicated professionals.

Key qualifications:

  • Master’s degree (M.Sc, Cand.oecon, Cand.merc or similar)
  • Relevant process management certifications (LEAN, Six Sigma, ITIL, COBIT, TIPA, BPMN)
  • 5-10 years process management experience from the IT industry


You have a couple of years of experiences in working in processes and have a strong improvement mindset. You know IT and some basic process frameworks and want to develop your skills further

Key qualifications

  • Master’s degree (M.Sc, Cand.oecon, Cand.merc or similar)
  • Problem solving skills
  • Structured approach to your work
  • Some project management skills
  • Like to be methodological

Join the SMO in Ramboll Support Organisation ITRSO IT’ SMO is responsible for our ITSM processes and tools as well as our business modelling and process design platform. You will be part of a passionate team of process managers and analysts working out of Denmark and India. We have a strong culture based on collaboration and retain high employee satisfaction. You will be working out of the Ramboll head office in Ørestad in Copenhagen.

Working at RambollMeans being part of a people organisation. We are focused on knowledge sharing and collaboration across competence areas and geography, and we aim for a strong diversity among our employees. This enables us to solve a broad range of projects, and we firmly believe that cross-collaboration leads to creative and longstanding solutions. Thus, the possibilities at Ramboll are many and diverse –we invest a lot in development of people and offer career paths tailored for each individual.

Interested?If you want to know more about the position, please contact Head of SMO Martin Long Teglgaard at mlt@ramboll.dk.

If you are interested in applying, please send your CV and application through our online recruitment system by clicking the link ‘Apply for job online’ below.

We will look at applications and invite for interviews on a continuous basis, so send your application as soon as possible, but no later than December 23rd 2017.

Ansøg inden 2017-12-23

Arbejdssted Copenhagen


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House of Prince (BAT)
People & Performance