Working at Damco brings a unique blend of being part of a conglomerate with rich heritage and an exuberant, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.
Collaborative and commercial mindsets are the key cornerstones of being a high performer in Damco. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits to the end customer; in whatever action you take, irrespective of your position and role.
The role as Customer Service Office Manager offers a great opportunity to be part of a winning team and be a strong enabler in shaping the success of Damco. You will be responsible for driving profitability through high quality customer service, process efficiency, productivity and continuous improvement which supports Damco's strategy of differentiation.
The position will be located in Aarhus.
The Customer Service Office Manager is overall responsible for both the Customer Service and Operations Teams of the Customer Service Office (CSO), currently 46 colleagues.
Moreover, the Customer Service Office Manager plays a key role in driving the accelerated growth journey by actively contributing to the process improvement, excellent customer service, cost management and operations delivery.
Key responsibilities are:
Leading Customer Service/Operation teamleaders and Program Managers who are engaged in hyper care for critical customers primarily within Ocean and Air Freight
Working closely with Commercial Office and Product to ensure a seamless collaboration across functions in order to provide the best possible customer experience and profitability.
Acting as escalation point to deal with issues from our largest customers.
Developing the CSO colleagues and people pipeline to be a positive differentiator for Damco both now and in the future.
Driving the development of the strategic and operational plans for the CSO.
Driving a mindset of continuous improvement across all aspects of the role using relevant tools from lean and agile toolboxes.
Part of the Business Board in Denmark which sets the direction for our go to market strategy
Our preferred candidate is a visible leader with strong drive, initiative and engagement as well as the ability to work self-directed and being well organised.
We believe the ideal candidate has:
Strong leadership skills and proven experience with either leading leaders or functional leadership.
Ability to work and thrive in a network organisation with focus on collaboration.
Change management experience; stakeholder management skills.
Very strong interpersonal and communication skills (including both structured and effective Danish and English written and verbal communication).
Experience with functions such as office operations, customer service, program management, procurement, continuous improvement, process management, project management, and Implementation.
Comfortable to contribute to the wider decision making including the development of practices, processes and procedures.
Experience from the logistics industry and preferably freight forwarding.
Applications will be read continuously, so do not wait with your application!