As Business Analyst within our Customer Experience team, you will be part of the Process Design Authority department consisting of several teams working with transformation across different business areas. You will be working with the teams, safeguarding the customer experience integrity by ensuring customer-centric solutions, and you will have a key role in implementing this way of thinking as part of the Process Design Authority's deliverables. In addition, you will be directly involved in the design of the various customer journeys and how this is communicated to stakeholders. You will take the lead on the work in a dynamic environment with a range of stakeholders and colleagues across our global organisation, offering you a unique chance to showcase your ability to drive transformation through your graphical skillset while getting massive exposure across the organisation.
Maersk has a large portfolio of projects which aim to optimise the customer experience and realise significant business benefits by simplifying, standardising and automating processes. We are on an exciting journey that will substantially change the way we conduct our business and engage with customers. We are offering the right candidate a unique opportunity of accelerated learning in our winning team and you will take part in shaping the journey and the future organisation.
As Business Analyst in the Customer Experience team, you will drive an excellent customer experience by applying your insights and skillset within customer journeys, mockups and visualisation tools supporting both process modeling and requirement development. Your success will be based on the close collaboration with the process design teams, programme and business stakeholders, while still having the ability to deliver non-biased designs and recommendations to enable the organisation to make decisions and execute them. Finally, communicating effectively with senior leadership will be vital to both delivering results and creating a personal brand. Your responsibilities will include the following activities amongst others:
Develop approach and format for mockups that assist process and requirements development
Develop approach for visualising our customer journeys and how we manage our deliverables towards them
Understand the business challenge and use visualisation techniques to drive alignment on the envisioned customer experience
Constructively challenge assumptions and perceptions with data and analytics
Ensure that the Process Design Authority team lives up to its accountabilities by delivering on time with high quality
You have a consultant's mindset – heart and brain. You are considered a mature individual, have high energy and thrive in a fast-paced environment with ambitions to deliver outstanding results.
You hold a M.Sc. with 2-5 years of experience in a relevant role such as an analyst or consultant.
Your graphic and communication toolbox is in order. Not only do you know how to rationalise and choose designs methods to visualize data capture, but you are also capable of translating and communicating our findings to stakeholders. You enjoy working with people and building relationships, balanced with high result orientation. More specifically you:
Have knowledge of designing mockups using visualisation tools
Have a good eye for aesthetics: layout, grid systems, color theory and typography
Will be working closely with other teams to translate conceptual ideas into engaging design solutions.
Will be contributing to and managing a repository of reusable data visualisation templates, views and other best practices components.
Are a dynamic and self-starting individual, able to work both independently and as part of a team.
Have excellent time-management, multi-tasking, and communication skills, and are capable of juggling multiple projects and related complexities at the same time.
Have excellent stakeholder engagement and interpersonal skills, being an ambassador for change
Can communicate in a clear, crisp and precise manor
Interact effectively with people at all levels
Are able to keep calm and deliver effectively within tight timelines
Manage well with uncertainty and delivering in such an environment
Are fluent in oral and written English (Danish is not required).