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We Offer

We are looking for a passionate, bright individual with the energy and drive necessary to turn our ambition of delivering customer needs’ based products and services into reality.

You an experienced change agent, customer advocate, service and product designer; and you know how to create future offerings that will radically improve the customer experience.

We offer an opportunity to lead a large transformation and an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous professional and personal development.

Key Responsibilities

• Monitor industry and customer relevant innovations and trends which influences our customers

• Identify opportunities for new or improvements of existing products and services through deep understanding of customer needs and customer feedback on current services offered

• Scope, design and test new or improvements to products and services in close collaboration with functional and project owners

• Engage our customers in the development of future product offerings ensuring strong customer uptake

• Enhance the organizational understanding of different customer segments, their needs, behaviors and attitudes

• Push the organization to be customer centric through strong engagement

• Facilitate a concept development process with clear milestones, activities and stage gates

• Collaborate with vendors to increase scale of customer research

Who we are looking for

• An expert in user driven innovation who can translate customer needs and insights into feature sets

• An experienced concept development and co-creation facilitator

• A future thinking person who can think of both today, near future and far future together

• A strong project manager who can managing multiple projects simultaneously

• A person who can build strong relationships through convincing communication

Additional skills which are preferred, but not required:

Experience with design thinking approaches and/or future trend research

Strong skills in visualizations and use case creation

Experience with quantitative research and statistical analysis

You are/can:

Influence without authority; using your own expertise to challenge stakeholders

Creative and good at identifying new opportunities. Driven by developing something from scratch

Persistent and not afraid of change

Expert and trustworthy

Engaging; you can capture an audience through your expertise and trustworthiness

Please keep in mind, that the applications are reviewed every day and the posting period may be closed earlier than initially planned

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JKS a/s
House of Prince (BAT)
People & Performance